HOW LONG DOES IT TAKE FOR MY ORDER TO BE SHIPPED OUT?
Orders are processed within 3-10 business days. Business days are Mon-Friday excluding holidays. Processing is pulling and packaging the products so they are ready to ship out.
Orders submitted prior to 2 p.m. ET will begin processing the same business day.
Orders received after 2 p.m. ET will begin processing the next business day. 

Processing times may different for each item in your order. Most in-stock orders are shipped within 3-5 business days (M-F) following order placement unless otherwise stated in the products shipping description page, and in your order confirmation email next to each item purchased. 

Since each purchased item requires a specific warehouse processing time certain products may delay shipment of your entire order. Estimated shipping times displayed at checkout do not include processing time. 

**For special products like FREE tees and other promotional items, please allow 2-4 weeks for delivery.
HOW LONG DOES IT TAKE FOR ME TO RECEIVE MY ORDER ONCE IT HAS BEEN SHIPPED OUT?

 

We offer flat rate shopping only. Once your order leaves the warehouse, standard domestic shipping takes 3-7 business days on average for delivery on domestic orders to the contiguous U.S. 
    International:
    • Estimated delivery time for First Class International orders varies**
    • Estimated delivery time for Priority International orders is 7-14 days

    ** In certain situations international orders can take up to 4-6 weeks to arrive once shipped depending on customs. For First Class packages the tracking number is only available through USPS.com until the time it leaves the United States. Once your package leaves the United States tracking information will not be available. 

    Please make sure to fill out all information correctly to avoid extended delays in shipping times.

    All applicable custom fees, taxes, and duties are the sole responsibility of the customer. It is at the sole discretion of custom agents to release your package. For more information on customs and duties charges, please contact your local customs office.

    WHAT SHIPPING SERVICE DO YOU USE? 
    • United States Postal Service (USPS)
    • United States Postal Service (USPS)/FedEx
    BAD ADDRESS/INVALID ADDRESS/ MISSING APT # 
    In the event we are unable to properly ship out your order due to missing or invalid information we will make (2) attempts to contact the customer. The first contact will be via system message on Day 1. If no response is received back from the system message then a phone call will be initiated on Day 2. If we do not receive a response by Day 3 your order will be refunded. 
    In the event any order is not received due to an inaccurate or incomplete shipping address the customer must pay for shipping charges a second time before Playmaker Brand will re-ship the original order.
     
    SALE ITEMS
    All sale items are sold as is and cannot be returned or exchanged.
    OUT OF STOCK?
    In the event that we are out of stock on an item that you ordered we will issue a full refund for the missing product.